Managed IT support contractsFully outsourced IT support – with 24-hour monitoring
If you’d like to have full access to the expertise of an IT support and helpdesk team, without having to employ your own specialists in-house, the managed service contracts provided by York IT Services offer all the support you need.
For a monthly fee, based on the number of workstations in your business, our team of experienced technicians provide a complete IT support service. This includes 24-hour remote monitoring of your critical systems and services. Our engineers will be automatically alerted to any equipment failures, performance warnings or activity outside normal parameters. On receiving an alert, we will respond quickly, within the timescale set out in your service level agreement.
Our vigilance enables us to identify issues before they cause a problem for your business. Monitoring software allows us to identify unusual patterns, make an early diagnosis and implement solutions to ensure your systems continue to perform securely and reliably.